Q: What is your return policy?
If your order is significantly not-as-described, faulty or contains the wrong items, you can
return them back to us for repair or replacement within 30 days of purchase.
Returning an Item
• For a refund, items must be returned within 30 days of purchase.
• The returned items must be in their original condition, with the return slip, and all
accessories and packaging included, or as advised by our support staff.
• You will receive a full refund of the purchase price minus shipping charges.
• Please note that do NOT send faulty goods back without discussing with us. It is very
hard for us to handle a package without any necessary order information.
Instructions for returning Items
1. Contact our sales representatives or our customer service staff first, they will offer you
technical help and possible solutions.
2. If the issues are not resolved, you should be file a support ticket including the order
number, product model number, nature of the proble and a step-to-step description of
how to reproduce the problems through the following link. And we will issue a Return
Merchandise Authorization (RMA) by sending you an email and provide a return slip for
enclosing with the returning goods.
3. Mail the product to us as soon as we checked the ticket ID. Generally we advise you to
return faulty goods by sending them via regular air mail in the event that the product does
not have the declaimed problems. And you will be responsible for the shippment safety.
Please note that returned itmes must be in their original condition, with the return slip, and
all accessories and packaging included, or as adivsed by our support staff.
4. You will be informed when we have received the returned products. Options for
service/replacement/refund are clarified if available.
5. We will check the goods to verify the claim. Replacements or serviced items are shipped
back to the customers via regular air mail, with full tracking details provided.
Tip: We are not responsible for lost returns. If you have question about your return, please
contact our Sales Representatives or Customer Service Staff.
Any other questions? Feel free to call us or contact us at sales@vostrostone.com.
